Privacy Policy

Who We Are

DGX Express Ltd, a company registered in Scotland.

  • Registered Office: Clyde Offices 2nd Floor, 48 West George Street, Glasgow Scotland, G2 1BP
  • Company Number: SC615022
  • Contact Email: [email protected]

Information We Collect

We may collect and process the following data:

  • Full name
  • Business name
  • Email address
  • Phone number
  • Delivery details (addresses, consignment contents)
  • Payment information (if applicable)
  • IP address and browser data (for analytics)

How We Use Your Data

We use your information to:

  • Process and deliver courier bookings
  • Respond to enquiries
  • Comply with legal obligations under ADR regulations
  • Improve our services and website
  • Send service-related updates

We do not sell or rent your data to third parties.

Legal Basis for Processing

We process your data under the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (business operation and customer support)

Data Sharing

We may share your data with:

  • IT and software providers (e.g. website hosting, CRM)
  • Regulatory bodies (e.g. SEPA) where required by law
  • Subcontracted delivery partners (only if consented or contractually required)

Data Retention

We keep your data only as long as necessary to fulfil our services or comply with legal requirements.

Cookies

Our website uses cookies to enhance user experience and collect basic analytics. You can disable cookies via your browser settings.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability

Email [email protected] for any data-related requests.

Data Security

We implement strong technical and organisational measures to protect your data.

Changes to This Policy

We may update this policy from time to time. Please check this page regularly.